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Return Policy
Updated 4/19/2017
*All returns are processed within 7-10 business days.
Due to Cheap Cell Phone Parts’ experience and knowledge of the mobile repair industry; we provide our customers with the same customer service, respect, and warranty policies that we expect in our repair locations. Cheap Cell Phone Parts prides itself on the highest quality parts and service. Nonetheless, we understand the nature of the repair industry and extend our technical knowledge and experience to our customers.
Although our products are tested by hand throughout the supply chain, defects and issues will always be an unfortunate part of our industry. That is why we extend our generous refund or return policy to all Cheap Cell Phone Parts’ customers. All warranties cover defective parts only, unwanted, unused, or damaged parts are not covered by our warranty. The details of this policy are discussed below:
Return Merchandise Authorization (RMA) Process and Requirements
Cheap Cell Phone Parts offers a 60 day warranty period for specific parts, tools, and accessories ordered from Cheap Cell Phone Parts. However, certain parts, tools, and accessories are excluded from the 60 day warranty period and have a reduced warranty period. For example, Cheap Cell Phone Parts only offers a sixty (60) day warranty for accessories, devices, and other consumables.
1. RMA Documentation is required for all returns and must be included in the return package. RMA’s may be requested via your customer account.
2. Warranty will not apply to parts that have been damaged or destroyed by technician error.
3. Return shipping is always paid by the customer unless determined to be a shipping error, in Cheap Cell Phone Parts’ sole discretion.
4. All refunds will be posted as internal store credit unless otherwise agreed upon by Cheap Cell Phone Parts.
5. Products sent to Cheap Cell Phone Parts without RMA Documentation will be returned to the customer at customer’s sole cost.
6. All products returned to Cheap Cell Phone Parts that were not originally sold by Cheap Cell Phone Parts or denied because of Cheap Cell Phone Parts’ warranty policy will be recycled after 60 days. If you would like your product back, please contact customer service at [email protected]. Any shipping charges will be at the expense of the customer.
7. Cheap Cell Phone Parts is not responsible for any products that are lost or damaged in transit during the return process.
8. Cheap Cell Phone Parts expressly disclaims any liability for and does not provide a warranty (as described below) for certain types of damage, including, but not limited to: damage caused by improper use or accidents, installation damage, normal wear and tear, defective or product compatibility issues caused by subsequent device manufacturer software updates, etc. Such warranty exclusions shall be determined solely by Cheap Cell Phone Parts.
Devices
| Acceptable Customer Returns | Restocking Fee Customer Returns | Denied Customer Returns |
|---|---|---|
| Device Returned within 60 day’s of original purchase date | Condition Failure – unless device does not pass standards notated | Incorrect ESN |
| Damage During shipment – Pictures of damaged packaging must be provided | Pass all function tests | Activation Lock – iCloud and Google Activation Lock |
| Water Damage / Indicator tripped | Device Returned within 60 day’s of original purchase date | Physical damage caused post shipment (No pictures of damaged packaging) |
| Rapid battery discharge – in excess of 15% faster discharge than OEM specs | Physical damage caused during return shipping | |
| Incorrect Label – Carrier, Storage, Condition | Outside warranty period | |
| Black listed device or bad ESN | Improper or missing documentation | |
| Failed Function Test |
Refunds
**RMA (Return Merchandise Authorization) numbers are required for all returns.
Cheap Cell Phone Parts reserves the right to institute a restocking fee for any unused products, after 60 days from purchase. Any unused product may be returned within 60 days of purchase to avoid any restocking fee, but anything beyond the 60 days is subject to a variable restocking fee.
All merchandise purchased from Cheap Cell Phone Parts may be returned within 60 days from purchase for a full refund, less the cost of shipping. The merchandise must be in original condition, and have no signs of damage or installation. After the 60 day return period, Cheap Cell Phone Parts reserves the right to refund returns at the lesser of the current list price, or the price for which the merchandise was purchased. Cheap Cell Phone Parts is under no obligation to accept returns after 60 days, unless the purchased merchandise is within our warranty policy for defective parts. View our complete warranty policy
Note: Unless otherwise agreed upon, all refunds will be posted as internal store credit available for use on any products Cheap Cell Phone Parts offers. In any event, Cheap Cell Phone Parts is not responsible for interest charges made by customer’s credit card company while waiting for returns to be refunded to your card.
Exchanges
**RMA (Return Merchandise Authorization) numbers are required for all returns.
Cheap Cell Phone Parts does not currently offer exchanges on product returns. We will, however, be more than happy to credit your account so that the replacement item can be purchased.
Cross Shipping
Cheap Cell Phone Parts will not cross-ship any defect return/refund. In order to cross-ship a defective part, another part must be purchased and a refund will be applied upon receipt and testing of the defect part.
Shipping Error
Cheap Cell Phone Parts works to minimize any shipping errors; however, we are aware that they may still happen from time to time. In instances where a shipping error has occurred, we ask that you please report it immediately (3-5 business days) by emailing us at [email protected] or submitting a RMA request via your customer account. In instances of incorrect shipments, Cheap Cell Phone Parts will cross-ship the correct part(s) and provide a return label for the return of the incorrect part(s).
Policy Abuse
Cheap Cell Phone Parts reserves the right to alter our returns and exchanges policy. Any customer that is deemed to be “abusing” our generous returns policy may be subject to firmer and stricter policies in Cheap Cell Phone Parts’ sole discretion. The failure of Cheap Cell Phone Parts at any time to require customer’s performance of any provision of this Return Policy shall not be deemed a continuing waiver of that provision or a waiver of any other provision of this policy.
Policy Changes
The interpretation and enforcement of these return policies remain in the sole and absolute discretion of Cheap Cell Phone Parts. These policies may be subject to change at any time, without prior warning or notice to customer.